Last Updated: August 2026
Your satisfaction is our priority.
If you're not completely happy with your purchase, you may return your item within 30 days of receiving your order.
30-Day Money-Back Guarantee
NALEDI BAGS proudly offers a 90-Day Money-Back Guarantee.
To qualify for a return:
- The item must be returned within 90 days of delivery.
- The item should be in its original condition, with all tags and original packaging where reasonably possible.
- Please include your order number or proof of purchase.
Non-Returnable Items
For hygiene and product-quality reasons, returns may not be accepted for items that have been excessively worn, damaged through misuse, altered, or returned in an unsanitary condition.
This does not affect any rights that may apply under applicable consumer law if a product is defective or not as described.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact customer support within 7 days of receiving your order.
Where appropriate, NALEDI BAGS will arrange a replacement or provide a refund in accordance with applicable consumer protections.
Refunds
Once a returned item has been received and inspected, you will be notified of the outcome.
If the return is approved, the refund will be issued to the original payment method.
Depending on the bank or payment provider, it may take 5–10 business days for the refund to appear in the account.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, NALEDI BAGS will cover reasonable return shipping costs.
If the return is due to a change of mind or another reason unrelated to a product fault, the customer may be responsible for the return shipping costs unless otherwise stated.
Need Help?
For questions regarding returns or refunds, please contact NALEDI BAGS Customer Support.
Customer support aims to respond within 24–48 business hours.